It stays in your system for future reference but will be removed from queues to help focus on unresolved cases. Resolving a case: With a click of a button on the case record, set the resolution steps and mark the case as resolved.Resolve cases faster as your database grows. Find similar cases: Use ‘Case relationships’ to find similar case titles and link them.Create case records: Enter information about the problem, a description, and customer details.Dynamics 365 provides excellent control over cases to help keep your data clean and easy to navigate. When we say customer service, cases are likely the first thought that comes to mind. Learn more on how to manage your business with Dynamics 365 Let’s go over its main capabilities and features. ![]() World-class companies like Apple, Amazon, and Spotify all have fantastic support services that keep customers happy so they don’t change to the competitor.ĭynamics 365 offers a customer service app that has everything you need to drive your business further. How you handle customer service can drive your business to success or bankruptcy.
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